Refund Policy

Effective Date: March 25, 2026 | Last Updated: March 25, 2026

1. Introduction

At Anthony's Coal Fired Pizza, we are committed to delivering an exceptional dining and ordering experience to every customer. We take great pride in the quality of our coal-fired pizzas, wings, and other menu offerings. However, we understand that situations may arise where a refund or exchange is necessary. This Refund Policy has been established to ensure a fair, transparent, and efficient process for addressing such situations.

This policy is governed by applicable consumer protection laws in the United States, including regulations enforced by the Federal Trade Commission (FTC) under the FTC Act, as well as applicable state-level consumer protection statutes. We encourage all customers to review this policy thoroughly and contact us with any questions prior to placing an order.

2. Eligibility Conditions for Refunds

We want every customer to be completely satisfied with their experience at Anthony's Coal Fired Pizza. Refunds may be considered under the following conditions:

• Incorrect Order: You received an item that does not match what was ordered (e.g., wrong pizza toppings, wrong size, or missing menu items).
• Food Quality Issues: The food delivered or prepared was demonstrably below our quality standards, including issues such as being undercooked, overcooked, or otherwise inedible.
• Missing Items: One or more items included in your order were not delivered or provided at the time of pickup.
• Duplicate Charges: Your payment method was charged more than once for the same order due to a technical error.
• Cancelled Orders: Your order was cancelled by Anthony's Coal Fired Pizza prior to preparation or fulfillment.
• Allergic Reaction Due to Mislabeling: You experienced an adverse reaction because an allergen was present in a dish that was not disclosed on the menu or upon request.

All refund requests are subject to review and verification. Anthony's Coal Fired Pizza reserves the right to request supporting documentation, including photographs of the food, order receipts, or other evidence to substantiate a refund claim.

3. Timeframes for Refund Requests

To be eligible for a refund, customers must submit their request within the following timeframes:

Refund requests submitted outside these timeframes will generally not be honored unless exceptional circumstances exist, which will be evaluated on a case-by-case basis at the sole discretion of Anthony's Coal Fired Pizza management.

4. Non-Refundable Items and Services

The following items and situations are generally not eligible for refunds:

5. How to Request a Refund (Step-by-Step)

To initiate a refund request, please follow the steps outlined below:

1. Step 1 – Gather Your Information: Collect your order confirmation number, receipt, date and time of the order, the name on the order, and a description of the issue. If applicable, take clear photographs of the food item(s) in question.
2. Step 2 – Contact Us: Reach out to Anthony's Coal Fired Pizza using one of the following methods:
   • Email: [email protected]
   • Website: anthonyscoalpizzas.rest
   • In-Person: Visit the restaurant location where the order was placed and speak with a manager.
3. Step 3 – Provide Details: In your refund request, include:
   • Full name and contact information
   • Order confirmation number or receipt
   • Date and time of the order
   • Description of the problem or reason for the refund
   • Supporting photos or documentation (if applicable)
   • Your preferred refund method
4. Step 4 – Review Process: Our customer service team will review your request within 2 business days. We may contact you for additional information or clarification during this period.
5. Step 5 – Resolution: Once your request is reviewed, we will notify you of our decision via email or phone. If approved, the refund will be processed using the method described in Section 6 below.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the processing time will vary depending on the original payment method used:

Please note that while Anthony's Coal Fired Pizza processes approved refunds promptly, the time it takes for funds to appear in your account depends on your financial institution and is beyond our control. If you have not received your refund within the stated timeframe, we recommend contacting your bank or card issuer before reaching out to us.

7. Partial Refunds

In certain situations, a partial refund may be issued rather than a full refund. Partial refunds may apply when:

• Only one or a few items in a multi-item order were incorrect or unsatisfactory, and the remaining items were acceptable.
• A portion of the food was consumed before the issue was reported.
• The complaint relates to a minor quality concern that does not warrant a full refund but merits some form of compensation.
• A discount or promotional code was applied to the original order; the refund will be calculated based on the net amount paid.
• A catering or large order is partially cancelled, and some items or services have already been prepared or procured.

The amount of a partial refund will be determined at the discretion of Anthony's Coal Fired Pizza management based on the specific circumstances of each case. In some instances, store credit may be offered in lieu of a monetary partial refund.

8. Exchange Policy

Anthony's Coal Fired Pizza is happy to offer exchanges in appropriate situations. Exchanges are subject to the following conditions:

• Incorrect Items: If you received the wrong item, we will prepare and deliver or make available the correct item as quickly as possible, subject to availability.
• Quality Issues: If your food does not meet our quality standards, we will offer to remake the item at no additional cost.
• Timing: Exchange requests must be made within the same timeframes specified in Section 3 of this policy.
• In-Store Exchanges: For dine-in customers, exchanges will be handled immediately by your server or the restaurant manager.
• Delivery/Pickup Exchanges: For delivery or pickup exchanges, please contact us as soon as possible. We will arrange for a replacement to be prepared; however, additional delivery logistics may apply depending on your location and the platform used.

Please note that exchanges are subject to ingredient and menu item availability. If the requested item is unavailable, we will offer a comparable alternative or issue a refund for the affected item.

9. Cancellation Policy

We understand that plans can change. Our cancellation policy is as follows:

9.1 Standard Orders (Takeout & Delivery)

Once a standard takeout or delivery order has been placed and confirmed, it enters our preparation queue immediately. Cancellations may be requested, but we cannot guarantee cancellation if food preparation has already begun.

• Cancellation before preparation begins: Full refund issued.
• Cancellation after preparation has begun: No refund or store credit only, at management's discretion.

9.2 Catering and Large-Group Orders

Catering orders require advance planning and ingredient procurement. The following cancellation terms apply:

9.3 Online Pre-Orders

Online pre-orders may be cancelled up to 48 hours before the scheduled pickup or delivery time for a full refund. Cancellations made within 48 hours of the scheduled time will be handled in accordance with the standard order cancellation terms above.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, Anthony's Coal Fired Pizza encourages you to engage in the following dispute resolution process:

10.1 Internal Escalation

In the first instance, please request to speak with or contact a senior manager or the customer relations department. Provide your original refund request details along with any additional information you believe supports your case. We will respond to escalated complaints within 5 business days.

10.2 Written Formal Complaint

If you remain unsatisfied after internal escalation, you may submit a formal written complaint to:

We will acknowledge your formal complaint within 2 business days and provide a final written decision within 10 business days of receipt.

10.3 Third-Party and Regulatory Remedies

If you believe your consumer rights have been violated, you may also contact the following bodies:

• Federal Trade Commission (FTC): www.ftc.gov — For complaints regarding unfair or deceptive business practices under the FTC Act.
• Your State Attorney General's Office: Most states have consumer protection divisions that handle food service complaints.
• Better Business Bureau (BBB): www.bbb.org — For mediation of business disputes.
• Your Credit Card Issuer: If you believe a charge was unauthorized or made in error, you have the right to initiate a chargeback through your financial institution under applicable federal and state banking regulations.

11. Consumer Rights Notice

As a consumer in the United States, you are protected by various federal and state laws. Under the FTC Act, businesses are prohibited from engaging in unfair or deceptive trade practices. If you reside in California, you may also have additional rights under the California Consumer Protection laws. Anthony's Coal Fired Pizza is fully committed to compliance with all applicable consumer protection regulations and will honor your legal rights in all refund and dispute matters.

12. Changes to This Refund Policy

Anthony's Coal Fired Pizza reserves the right to update, modify, or amend this Refund Policy at any time. Any changes will be posted on our website at anthonyscoalpizzas.rest with an updated effective date. Continued use of our services following the posting of any changes constitutes your acceptance of the revised policy. We encourage customers to review this page periodically to stay informed of any updates.

13. Contact Information for Refund Requests

For all refund inquiries, exchanges, cancellations, or billing disputes, please do not hesitate to contact us. Our customer service team is here to assist you:

This Refund Policy was last reviewed and updated on March 25, 2026. Anthony's Coal Fired Pizza thanks you for your patronage and looks forward to serving you with the quality and care you deserve.